Delete your Route Mason account
This page explains how to request deletion of your account and data for the Route Mason apps for iOS and Android and the Route Mason web app, provided by Route Mason Incorporated. You don't need the app installed to make a request.
If you're a driver or team member
Route Mason accounts are created and managed by your organization's administrator. To delete your account:
- Ask your organization's Route Mason administrator to remove your account, or
- Email privacy@routemason.com from the email address on your account, with the subject “Delete my account” and the name of your organization.
We'll confirm the request with you and, where needed, with your organization before deleting the account.
If you're an organization owner
To close your organization's Route Mason account and delete its data, email privacy@routemason.com from an owner or administrator email address on the account.
What we delete
When an account is deleted, we delete or de-identify the personal information linked to it, including:
- Your profile: name, email address, phone number, and role
- Location history recorded while you were on routes
- Photos and notes you added, where they are linked to you
What we may keep, and for how long
We complete deletion within 30 days of confirming a request. We may keep some information longer where we must for legal, tax, accounting, or security reasons — for example, invoice and payment records — or where your organization is required to retain service records. Information kept for these reasons is retained only as long as required. Backups are overwritten on a regular schedule.
Questions
Email privacy@routemason.com or see our Privacy Policy.