How can we help?

The Route Mason apps are for teams whose organization uses Route Mason. Your organization’s administrator creates your account and sends you sign-in details — there is no public sign-up.

Check that you’re using the email address your administrator invited. If you still can’t get in, contact your organization’s Route Mason administrator, or email us and we’ll help.

While you’re on an active route, the driver app uses your location — including in the background — to show your progress to your dispatch team, record completed stops, and provide directions. It doesn’t collect your location when you’re not on a route. You can change location access in iOS Settings or Android Settings, but route tracking won’t work without it.

So you can take photos to document service at a stop. You can change camera and photo access in your device settings.

Yes. You can keep working offline, and the app syncs when you’re back in range.

See our account deletion page for the steps. Delete your account