Privacy Policy

This Privacy Policy explains how Route Mason Incorporated (“Route Mason,” “we,” “us”) collects, uses, and shares information when you use the Route Mason mobile apps for iOS and Android, the Route Mason web app, and our website at routemason.com (together, the “Services”).

Route Mason provides software to businesses that run route-based field-service operations (“Customers”). The Route Mason apps are for teams whose organization uses Route Mason: a Customer's administrator creates accounts for its drivers and office staff (“Users”). There is no public sign-up in the apps.

For information that Customers and their Users put into the Services, we process it on the Customer's behalf and under the Customer's instructions. If you are a User, your organization's administrator controls your account and can help with many requests about your information.

Account information. Your name, email address, phone number, role, and the organization you belong to. This is usually provided by your organization's administrator when they create your account.

Location information. The Route Mason driver app collects your device's precise location, including in the background — even when the app is closed or not in use — while you are on an active route. We use it to show your position and route progress to your organization's dispatch team, record arrivals and completed stops, and provide maps and directions. When you are not on an active route, the app does not collect your location. Location collection requires your permission, which you can change at any time in your device settings.

Job and service information. Stops, customer names and service addresses, notes, service details, completion status, and timestamps that you or your organization enter or record.

Photos. Photos you take in the app to document service. The app accesses your camera or photo library only with your permission.

Billing information. If your organization uses Route Mason for quotes, invoicing, or payments, we process related information such as quotes, invoices, and payment status. Payment card and bank details are handled by our third-party payment processor; we do not store full card numbers.

Device and usage information. Device type, operating system and app version, IP address, and logs and diagnostic information created when you use the Services. We use this to keep the Services working, secure, and reliable.

Website information. If you contact us through routemason.com, we receive the details you provide, such as your name, email, company, phone number, and message. Our website uses Plausible Analytics, which reports aggregate traffic without cookies or individual tracking.

We use information to:

• Provide and operate the Services, including dispatch, routes, maps and directions, service records, and invoicing;
• Show drivers' location and route progress to their organization;
• Respond to support requests and send service-related messages;
• Keep the Services secure, troubleshoot problems, and improve them; and
• Comply with legal obligations.

We do not sell personal information, and we do not use personal information — including location data — for advertising.

With your organization.Administrators and dispatchers in your organization can see your account details, location and route progress while you are on a route, photos, and service records.

With service providers. We use providers that process information on our behalf to run the Services, including cloud hosting and infrastructure, email delivery, and payment processing. They may use information only to provide services to us.

Mapping services. The Services use Google Maps and Mapbox to display maps, routes, and directions. Location and address information is sent to these providers for that purpose. Google's use of information is governed by the Google Privacy Policy, and Mapbox's by the Mapbox Privacy Policy.

For legal reasons. When required by law, or to protect the rights, safety, and security of Route Mason, our Customers, Users, or others.

Business transfers. As part of a merger, acquisition, or sale of assets, subject to this Policy.

We keep information for as long as the Customer's account is active and as needed to provide the Services. When an account is deleted, we delete or de-identify the related personal information within 30 days, except information we must keep longer for legal, tax, accounting, or security reasons (for example, invoice records), or that the Customer is required to retain. Backups are overwritten on a regular schedule.

Location and camera permissions. You can turn location, camera, and photo access on or off at any time in iOS Settings or Android Settings. Route tracking and photo features won't work without them.

Access, correction, and deletion. You can ask to access, correct, or delete your personal information by emailing privacy@routemason.com. Users can also ask their organization's administrator. See how to delete your account.

Depending on where you live, you may have additional rights, such as the right to know what we collect, to receive a copy of your information, or to object to or limit certain processing. We will respond to requests as required by applicable law and will not discriminate against you for exercising your rights. Because we process much of the information in the Services on behalf of Customers, we may refer some requests to your organization.

We use reasonable administrative, technical, and physical safeguards designed to protect information, including encrypting data in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Services are designed for businesses and are not directed to children. We do not knowingly collect personal information from children under 16.

Route Mason is based in the United States, and information may be processed in the United States and other countries where our service providers operate.

We may update this Policy from time to time. We will change the effective date above and, for material changes, provide additional notice as appropriate.

Route Mason Incorporated

Privacy questions and requests: privacy@routemason.com
Help with the apps: support@routemason.com